Frequently Asked Questions

Browse your favorite pieces, select your preferred size and quantity, and click Add to Cart. Once you’re ready, proceed to checkout and provide your delivery and payment details to complete your order.

No. You can place an order as a guest. However, creating an account makes it easier to view your order history and manage your details for future purchases.

Once your order is successfully placed, you will receive an order confirmation through the contact details provided at checkout.

If your order has not yet been processed or dispatched, we may be able to make changes or cancel it. Please contact our customer support team as soon as possible with your order number.

Orders are typically delivered within 3–5 working days. Delivery times may vary depending on your location, public holidays, weather conditions, or other circumstances beyond our control.

Yes, Mink delivers to cities across Pakistan where courier services are available.

Applicable delivery charges are displayed during checkout before you confirm your order.

Once your order has been dispatched, tracking information will be shared with you where available.

Available payment methods will be displayed at checkout. Depending on availability, these may include Cash on Delivery (COD) and online payment options.

We accept eligible returns within 7 days of delivery, subject to our Return & Exchange Policy. Items must be unworn, unused, unwashed, and returned with their original tags and packaging.

Please contact us as soon as possible and share your order number along with clear photos of the item. Our team will review the issue and assist you with the appropriate resolution.

Return or exchange eligibility for discounted or sale items may differ from regular-priced products. Please refer to the Return & Exchange Policy for the applicable conditions.

Please refer to the Size Guide available on the product page before placing your order. Measurements may vary slightly between different designs and cuts.

We make every effort to display product colors as accurately as possible. However, slight variations may occur due to photography, lighting, and individual screen settings.

We aim to represent every product as accurately as possible. Minor variations in color, embroidery, embellishments, print placement, or finishing may occur depending on the nature of the fabric and craftsmanship.

Care instructions may vary depending on the fabric, embroidery, and embellishments. Please follow the care instructions provided with the product. For delicate or heavily embellished pieces, professional dry cleaning may be recommended.

Some designs may be restocked depending on availability and demand. Keep checking mink.com.pk and our social media channels for restock announcements and new arrivals.

You can contact our customer support team through the contact options provided on our website. Our support team is available 7 days a week (9:00 AM to 6:00 PM) and will be happy to assist you with your order or product-related questions.

For serious purchase inquiries, a visit may be arranged where applicable. Please contact our team in advance to check availability and arrange a suitable time.

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