Privacy Policy

Welcome to Mink. We value your trust and are committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit and make purchases on our website.

1. Information We Collect

When you browse our store, create an account, or make a purchase, we may collect the following types of information:

• Personal Information: Full name, email address, contact phone number, shipping address, and billing address.
• Payment & Transaction Information: Payment method details, transaction identifiers, and billing records. All digital payments are processed through State Bank of Pakistan (SBP) licensed Payment Service Providers/Payment System Operators (such as PayFast, Raast P2M, 1Link, debit/credit cards, and digital wallets). Sensitive card numbers and CVV codes are never stored on our servers.
• Account Details: Login credentials, purchase history, saved wishlist items, and customer support communications.
• Technical & Browsing Data: IP address, device type, browser specifications, operating system, and browsing behavior gathered via secure cookies and analytics.

2. How We Use Your Information

We use the information collected from you for lawful business and operational purposes, including:

• Processing, confirming, fulfilling, and dispatching your product orders.
• Secure payment verification and fraud prevention via our authorized payment partners.
• Sending order confirmations, tracking details, invoice receipts, and status updates via SMS and email.
• Providing prompt and efficient customer support and handling inquiries, returns, or refunds.
• Improving website functionality, product offerings, user experience, and promotional communications.
• Complying with statutory requirements, consumer protection regulations, and legal obligations in Pakistan.

3. Payment Processing & Security

We take digital payment security very seriously. All electronic payment transactions are encrypted using Industry Standard Secure Sockets Layer (SSL) technology and handled by State Bank of Pakistan (SBP) regulated and PCI-DSS compliant fintech payment gateways (including PayFast, Raast, Visa, MasterCard, PayPak, UnionPay, JazzCash, and EasyPaisa). We do not collect or store your card PINs, CVV, or bank account credentials.

4. Information Sharing & Third-Party Disclosure

We respect your privacy and will never sell, trade, or rent your personal information to third parties. We share your information solely with trusted third parties necessary to provide our services, such as:

• Logistics & Courier Partners: Authorized courier services (such as TCS, Leopards, Trax, Call Courier, PostEx) for delivering parcels to your address.
• Payment Processors: SBP-licensed payment gateways for authenticating and clearing payments.
• Legal Authorities: When required by law, court order, or governmental authorities to comply with applicable laws of Pakistan.

5. Data Protection & Security Measures

We implement robust physical, administrative, and technical safeguards to prevent unauthorized access, loss, misuse, or alteration of your personal data. Access to your personal data is restricted to authorized personnel who need the information to perform specific operational duties.

6. Cookies and Tracking Technologies

Our website utilizes cookies and similar technologies to enhance your browsing experience, remember cart items, and understand site traffic patterns. You can choose to disable cookies through your browser settings, although certain features of the store may not function optimally as a result.

7. Your Rights and Choices

You have the right to access, update, correct, or request the deletion of your personal account details at any time by logging into your profile or contacting our support team. You may also opt out of promotional emails and newsletters using the unsubscribe link provided in our messages.

8. Contact Us & Local Office

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our support team: