Return & Refund Policy

At Mink, we strive to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with our transparent and customer-friendly Return and Refund Policy.

1. Return & Exchange Window

Customers may initiate a return or exchange request within 7 days of receiving their shipment. Requests submitted after 7 calendar days from the delivery date cannot be accepted.

2. Eligibility Criteria for Returns

To qualify for a return, replacement, or refund, the following conditions must be satisfied:

• The item must be unused, unwashed, unworn, undamaged, and in the exact same condition as received.
• The product must be returned in its original brand packaging with all tags, labels, barcodes, and protective seals intact.
• A valid proof of purchase (Order Number, receipt, or invoice) must accompany the return request.
• If the item arrived damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear photographs or video evidence.

3. Non-Returnable Items

For hygiene, health, safety, and operational reasons, the following categories are non-returnable unless received defective or damaged:

• Undergarments, lingerie, swimwear, and intimate apparel.
• Customized, tailored, or personalized items.
• Items marked as "Final Sale" or "Clearance" at the time of purchase.
• Items that have been washed, altered, worn, or damaged after delivery.

4. Return Procedure

To request a return or exchange, please follow these simple steps:

1. Contact our Customer Support team via email at support@mink.com or through our Contact Us page, specifying your Order ID, product details, reason for return, and accompanying photos/videos if defective.
2. Our quality assurance team will review your request and issue a Return Authorization with return instructions within 24–48 hours.
3. Securely package the item in its original box/packing and dispatch it to our local return center:
   Return Center Address: 75, F2, Johar Town, Lahore, Pakistan.
4. Once your return parcel is received, it will undergo physical inspection within 2 business days.

5. Refund Process & Timelines

Upon successful inspection and approval of your returned product:

• Prepaid Digital Orders (PayFast / Raast / Credit & Debit Cards / Mobile Wallets): The refund will be credited back to your original payment method, bank account, or Raast ID within 5 to 7 business days (depending on your issuing bank's processing cycles).
• Cash on Delivery (COD) Orders: Refunds for COD purchases will be processed via direct Bank Transfer (IBFT), Raast ID, EasyPaisa, or JazzCash upon providing verified account details, or issued as Store Credit/Coupon within 3 to 5 business days.
• Shipping Fees: Original shipping fees are non-refundable unless the return was caused by an error on our part (e.g., defective, damaged, or incorrect item shipped).

6. Return Shipping Charges

• Defective, Damaged, or Incorrect Item: Mink covers 100% of the return shipping costs or arranges a courier reverse pickup.
• Customer Preference / Size Exchange: In case of voluntary exchanges (e.g., change of mind, preferred size/color), the customer is responsible for return shipping costs.

7. Order Cancellations

You may cancel an order before it has been processed and dispatched from our warehouse by contacting our support team. If an order has already been dispatched, it will be treated under the standard return policy.

8. Contact Our Return & Refund Team

For questions or assistance with your return, exchange, or refund, please reach out to us: