Shipping & Service Policy

At Mink, we are committed to delivering your favorite products safely, swiftly, and reliably to your doorstep anywhere across Pakistan.

1. Nationwide Shipping Coverage

We provide nationwide delivery services across all major metropolitan cities, towns, and regional areas in Pakistan, including but not limited to:

• Punjab: Lahore, Faisalabad, Rawalpindi, Multan, Gujranwala, Sialkot, Bahawalpur, Sargodha, Sheikhupura, and surrounding districts.
• Sindh: Karachi, Hyderabad, Sukkur, Larkana, Nawabshah, and interior Sindh regions.
• Federal & KPK: Islamabad, Peshawar, Abbottabad, Mardan, Swat, and surrounding areas.
• Balochistan, AJK & Gilgit-Baltistan: Quetta, Gwadar, Muzaffarabad, Mirpur, Gilgit, Skardu, and serviceable hubs.

2. Order Processing Time

All orders placed on our store undergo standard verification and processing:

• Orders are typically verified, packed, and handed over to our courier partners within 24 to 48 business hours of confirmation.
• Orders placed on Sundays or national holidays are processed on the next business day.
• You will receive an automated confirmation SMS/Email containing your Order ID and tracking details upon dispatch.

3. Estimated Delivery Timelines

Standard delivery timeframes from the date of dispatch are as follows:

• Lahore (Local Deliveries): 1 to 2 business days.
• Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan): 2 to 4 business days.
• Rest of Pakistan (Second-tier cities, rural & remote areas): 3 to 6 business days.

*Note: Delivery times may occasionally be affected by adverse weather conditions, public holidays, or unforeseen logistical delays.

4. Shipping Rates & Free Shipping

• Standard Delivery: Standard shipping rates apply based on parcel weight and destination, calculated transparently at checkout.
• Free Shipping Offers: Free shipping is available on qualifying orders meeting our minimum order threshold (as displayed in promotional banners and announcements).

5. Trusted Courier & Logistics Partners

To ensure safe and tracked transit, we partner with Pakistan's leading and licensed courier services, including TCS, Leopards Courier, Trax, Call Courier, and PostEx. Every shipment is assigned a unique Tracking ID.

6. Shipment Tracking

Once your parcel is dispatched, a tracking link will be sent via SMS and email. You can check the live transit status of your package at any time using the courier's tracking portal or directly via our website.

7. Delivery Inspection & Damaged Shipments

Please inspect the outer packaging of your parcel upon delivery before signing the courier receipt. If the parcel appears visibly damaged, crushed, or tampered with:

• Take clear photographs of the package before opening.
• Refuse delivery if severely damaged, or accept with a written note on the courier's manifest.
• Report the incident to our customer support within 24 hours at support@mink.com so we can immediately arrange a replacement or insurance claim.

8. Contact Us Regarding Shipping

For any queries or assistance regarding your shipments and delivery status, please contact our logistics team: